Support
StereoPrana
Need help with the app, your account, or a subscription? We're happy to assist — email us at hello@humanalchemy.pro and we'll get back to you as soon as we can.
Common questions
- I purchased a subscription but it's not showing in the app. Make sure you're signed in with the same email address you used at checkout. If it still doesn't show up, email us the address you paid with and we'll look into it.
- How do I restore a previous purchase? Subscriptions are tied to your account email rather than your device — just sign in with that email on any device and your access syncs automatically.
- How do I delete my account? Open the app, go to Profile, tap the menu next to your account, and choose Delete account. This permanently removes your account and profile data.
- How do I cancel or manage billing? For subscription or billing questions, email us at hello@humanalchemy.pro and we'll help you out.
Contact
For anything else, reach us at hello@humanalchemy.pro.